Refund Policy

1. Refund Eligibility & Request Window

Customers may request a refund within 5 to 7 calendar days from the date of purchase under the following qualifying circumstances:

• Technical Delivery Failure: If you completed payment but the system failed to deliver access to your purchased report, or the downloaded PDF file is corrupted/unreadable, and our technical support team is unable to rectify the issue within 24 business hours.
• Duplicate or Multiple Charges: If an unintended multiple transaction or gateway timeout resulted in your payment method being charged more than once for the same report or bundle.
• Material Discrepancy: If the delivered digital content fundamentally differs in company identity or reporting period from what was described and displayed on the checkout page.
• First-Time Subscription Cancellation: If you are a first-time subscriber and request cancellation and refund within 5 days of your initial plan activation without extensive report downloads.

2. Refund Processing & Mode of Payment

All approved refunds are processed automatically back to the original payment method used during checkout:

3. Refund Timelines

We adhere strictly to standard banking timelines for electronic transaction reversals:

• Review & Approval: Refund requests are reviewed by our billing team within 24 to 48 business hours of receipt.
• Bank Settlement Timeline: Once initiated via our payment gateway (Razorpay), the refunded amount will reflect in your bank account or card balance within 5 to 7 business days, depending on your issuing bank's settlement schedule.

4. Non-Refundable Scenarios

To protect our proprietary financial research and analysts' intellectual work, refunds cannot be granted in the following cases:

• Change of mind after the report has been successfully downloaded and consumed.
• Dissatisfaction arising from market volatility, stock price movements, or subsequent corporate developments occurring after research publication.
• Failure to review sample reports, report summaries, or metadata provided prior to checkout.
• Refund requests submitted more than 7 days following the transaction date.

5. How to Initiate a Refund Request

To request a refund, please send an email to our support desk with the following details:

Our support team will acknowledge your request, verify your transaction details, and notify you of the approval status and Razorpay refund reference number.